FAQs

What is Tops Inflatable's Mission Statement?

Our mission is to provide you with the safest inflatable party rentals in San Antonio and ensure you have an unforgettable experience using our service. We always provide timely delivery, set-up and pickup. 

What kind of safety measures have you taken while operating an inflatable in Texas?

GREAT QUESTION!!! And this should be the very first question you should ask before reserving any inflatable in Texas. Tops Inflatables is covered 24/7 with liability insurance, is inspected and approved by the Texas Department of Insurance and is SIOTO (Safe Inflatable Operators Training Organization) certified.  These are the minimum requirements that ALL inflatable party rental businesses should possess and ALWAYS be on hand and up to date for your safety.

How safe are the units rented by Tops Inflatables?

At Tops Inflatables, our units are extremely safe and we have the best quality for your safety. I believe in the Standards Of SAFETY (SOS):

• Supervising adult is highly encouraged to remain near the inflatable. This will ensure children follow SOS and avoid doing unsafe acts.

• Avoid wrestling or rough housing while inside the inflatable. Please DO NOT flip, jump off walls, throw people, or bounce near entrance. Have fun and remain safe.

• From a safety stand point, please leave personal items outside. Remove shoes, jewelry or any sharp item that may fall off while bouncing. These items may injure someone.

• Exit the inflatable safely in case of emergency (high winds 20mph, thunder storms, lightning) and turn off the blower. Please contact us immediately.

• Take good care and be watchful of children both inside the inflatable and out. Please keep children away from electrical cord/blower to prevent injuries and damaged items.

• You are not permitted in the inflatable at any time if you have head, neck, back, or other muscular skeletal issues. Pregnant or small infants are also not permitted.

Is there a Release of Liability Waiver?

Yes, we must have the supervising adult of your party sign our Release of Liability Waiver before we can setup our inflatable units for your party. The Liability Waiver will be provided upon arrival and delivery of our services.

Why can't I pick up the inflatable and set it up myself to cut costs?

Safety is our number one concern. We personally set up and pick up every rental. The set up area will be evaluated, the correct size, type, and length of power cord will be used and they make sure all of the connections are correctly made. We will use the proper straps, stakes, tie downs, and anchors to secure the inflatable to the ground and ensure its safe operation. Also, each unit is rather large and weighs in excess of 220 pounds, so your safety in transport of these items is also our concern.

How do I reserve and what is the cost?

Just a phone call away!! Please call us any time at 210-388-6236 to make your reservation with Tops Inflatables.

What does Delivery include?

Delivery includes coming to the specified location, going over the rental agreement and rules of conduct with you in person. Once reviewed, we will accept your payment. We will then setup your inflatable and do a "walk-around" to go over the jumper's safety points and operation. Once the inflatable is staked down, that is where it must remain (Please DO NOT move). At the end of your event, we will come back, inspect the unit together, and pack up. Each visit will take approximately 20 - 30 minutes. Note: You MUST be present at time of delivery.

Can the Inflatable be setup indoors?

Yes, The inflatables can be setup indoors providing we have adequate ceiling clearance. NO WORRIES!!

What is your delivery area?

We deliver to all of the San Antonio area.  And, delivery is already included in the price of your rental!  Deliveries more than 5 miles from our zip code 78242, will be subject to a delivery charge of $25.  We would discuss this with you when you reserve.

How long is the time period for rental?

Rental prices are for a 4 hour rental period. Your rental may be for an event that lasts a few hours, or you may choose to use it for the entire day. Please call if additional time is required.

What If The Inflatable Gets Damaged?
Our inflatables are very durable and will hold up well under normal use. The customer however, is responsible for any damage to the Inflatable caused by but not limited to; overloading or allowing individuals in excess of weight limits on or in the inflatable, silly string, face paint, gum, food or drink, dirt, shoes, or punctures caused by sharp objects such as jewelry, buttons with pins, etc… Damage charges will be based upon the cost to repair plus any lost business. In addition, if any inflatable NOT designated for wet use is found wet at pick up time (other than weather related causes) the customer will be charged for set up, drying and re-rolling expenses at a rate of $20.00 per hour. These additional charges will be automatically charged to your credit card as part of the balance due.

How Do I Make A Reservation and How Far In Advance Do I Need To Make One?
Reservations are currently only accepted via telephone because we must get specific information regarding your event, times, and location. At the time that your reservation is placed, you will need to place a $50 deposit per item with cash or credit card ( MasterCard, Visa, or Discover Card). If you wish to cancel your reservation (up to seven days prior to your rental date) you must notify us - in writing - and you will be removed from our schedule and your full deposit refunded. Cancellations less than 7 days prior to your rental date will result in a forfeiture of all deposits paid. Please call early for best availability. We can't stress this enough. Many times people will plan their entire party three months ahead of time and then try to reserve an inflatable two weeks before! During spring, summer, and fall months items book quickly. The best thing to do is to figure out your date, and call us to find out what's available. Then, contact your guests after you have your desired piece reserved. We will discuss available dates and times with you. By calling us as early as possible, you will increase the likelihood of getting the item(s) that you want.

What is needed to operate an inflatable?

Wind speeds must be under 20 MPH. ALL CHILDREN MUST EXIT THE UNIT IF OVER 20 MHP AND THEN DEFLATED. We require a level surface free of debris and animal droppings.  We prefer to set up inflatables on a grass surface but we will set up on concrete or asphalt if notified at time of booking.  The area needs to be clear of utility lines and large tree branches within 20 feet overhead.  We need a 110 volt 20amp outlet.  For water slides we need a connection to a safe water source.  We bring all necessary heavy-duty extention cords and hoses. (If electrical source is needed, we can provide a reliable generator for an additional $40).

How far away from a power and water source can we be?

Recommended no further than 50 feet.

Can An Inflatable Be Set Up Near My Pool?
No. All inflatables must be set up a safe distance away from a pool or waterfront. Furthermore, unless the inflatable has been designated safe for wet use, such as our water slides, you must make every effort to keep the inflatable dry at all times.

 

My party is this week!  Is it too late to reserve?

No!  We have no issue with reserving you a unit at the last minute. Just call us up...easy as 1, 2, 3!!